CUSTOMER CARE
At Collection Earth, we believe that customer care is an essential part of our business. We are always here to help answer any questions or concerns you may have about our expertly crafted organic, holistic, nature-made products for humans, dogs, and cats. Whether you need assistance with choosing the right product or require more information about our ingredients, our dedicated customer care team is always here to help. Simply give us a call at 123-456-7890 or send us an email to info@collectionearth.com, and we will be happy to assist you.
If you have any questions or concerns, don't hesitate to reach out to our friendly team. We are always happy to help!
You can reach us by phone at 123-456-7890 or by email at info@collectionearth.com.
We look forward to hearing from you soon!
RETURNS
At Collection Earth, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer care team, and we will be happy to assist you with a return or exchange.
FAQ
Do you offer international shipping?
Yes, we offer international shipping for an additional fee. Please contact our customer care team to place an international order.
How do I return an item?
To return an item, please contact our customer care team to initiate the return process. We will provide you with a return shipping label and instructions for returning the item.
What is your returns policy?
We offer a 30-day return policy for all products purchased directly from Collection Earth. The item must be in new and unused condition, and the original packaging must be included.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or through the courier's website.
How can I contact your couriers?
If you need to contact the courier for any reason, please contact our customer care team, and we will be happy to assist you.
What are your delivery options?
We offer standard shipping and expedited shipping options for all orders. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days.
How do I track my order?
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How can I contact your couriers?
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.
What are your delivery options?
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.